Privacy Policy

Last Updated: May 5 , 2026

Welcome to spinsupcasinos.com. Your privacy is our priority. This policy explains how we collect, protect, and utilize your personal information in compliance with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

The website spinsupcasinos.com (the “Casino,” “we,” or “us”) is operated by Novatrix SRL, a company incorporated in Costa Rica (Reg No. 3-102-893958).

Data Controller: Novatrix SRL determines how your data is handled.
Data Protection Officer (DPO): For all privacy concerns, contact [email protected].
Customer Support: Reach out at [email protected].

2. The Data We Collect

To provide a premium gaming experience, we collect the following categories of information:

Identity & Contact: Legal name, date of birth, gender, nationality, residential address, email, and phone number.
Financial Records: Bank details, payment card info, and documentation regarding your source of funds.
Activity Logs: Details of your deposits, withdrawals, gaming history, and usage of responsible gaming tools.
Technical Information: IP address, device location, browser version, and operating system.
Preferences: Your marketing choices and records of your interactions with our support team.

3. Why and How We Use Your Data

We only process your data when there is a valid legal reason to do so:

Purpose	Legal Basis
Account Management	Performance of a Contract
AML & KYC Compliance	Legal Obligation
Fraud Prevention	Legitimate Interest
Personalized Marketing	Your Explicit Consent
Website Analytics	Legitimate Interest

4. How We Share Your Information

We do not sell your personal data. We only share it with trusted partners to facilitate our services:

Gaming Providers: To enable your favorite casino games.
Payment Processors: To handle your financial transactions securely.
Verification Services: To perform identity, age, and anti-fraud checks.
Regulatory Authorities: When required by law to report suspicious activity or fulfill audit requirements.

5. International Data Transfers

Your data may be processed outside the European Economic Area (EEA). To ensure your information remains safe, we use Standard Contractual Clauses (SCCs) and only work with countries that meet high data protection standards.

6. Data Retention & Security

The 5-Year Rule: Per Anti-Money Laundering (AML) regulations, we must retain your data for at least five (5) years after your account is closed.
Security: We use industry-standard encryption and secure servers. You are responsible for keeping your login credentials confidential. We strongly recommend enabling Two-Factor Authentication (2FA).

7. Your Legal Rights

Under global privacy laws, you have the right to:

Access & Correct: Request a copy of your data or update inaccurate info.
Withdraw Consent: Opt-out of marketing communications at any time.
Data Portability: Move your data to another service provider.
Lodge a Complaint: Contact your local data protection authority if you feel your rights have been infringed.

8. Age Restricton

Strictly 18+: We do not knowingly collect data from individuals under the age of 18. If we discover a minor has accessed our services, we will take immediate steps to delete their information and close the account.

Questions? Contact our DPO at [email protected] or speak with our live chat agents for immediate assistance.